I just read this interesting article by Rick Cropp and Barbara Braidwood, Canwest News Service in the Times Colonist:
According to some eMarketers, there is an upward trend in the number of people booking vacations through a travel agent. Why? Customers feel they are getting (and often are) better service and better values when they actually talk to a travel agent who has been there and done that.
They said,"Booking through a travel agent is some of the best insurance you can buy".
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